Clear information for your questions.

Controller and contact details

RED MALAGA INSTALACIONES, S.L. · Tax identification number B93307551 · Calle Ciudad de Melilla, local 11, Benalmádena (Málaga).

Email us at info@redmalaga.com or call 661 08 44 27.

What the assistant receives

When you send a question, our server receives its text and temporarily retains recent messages to maintain the conversation context. The assistant combines local answers with AI assistance to provide guidance on Red Málaga’s specialities: home installations, heat pumps, underfloor heating, swimming pools, maintenance, plumbing and drainage, and air conditioning and ventilation. Maintenance prices are not installation or pool-service quotations.

Some answers, such as greetings, clarifications, specific maintenance or air conditioning technical-visit prices, and limits on access to private information, are handled locally. If OpenAI assistance is enabled, general queries and follow-up messages may be sent to that provider along with the recent messages needed and commercial information to generate a response suited to the conversation. The chat indicates its mode; if the external function is not enabled, these queries are not sent to OpenAI.

The system attempts to replace phone numbers and email addresses it detects before retaining the text or transmitting it to the provider. Detection may fail and does not guarantee removal of all personal data: avoid entering names, full addresses, identity documents, banking details, passwords or sensitive information. Attachments are not supported.

This assistant does not access accounts, contracts, incidents or documents in the private client area. It does not create requests for the team or send notifications: to request assistance, use the form or your chosen contact channel.

How the information is used

We use the text to answer the enquiry you request, and the technical data needed to maintain the conversation and protect the service from abuse. Steps taken before a contract are based on your request; for other enquiries, processing is based on your consent when submitting them. Security measures are based on our legitimate interest in protecting the service.

Responses are automated and may contain errors. They do not conclude contracts, execute payments or make decisions with legal effects on you. The final price, coverage and availability are confirmed with Red Málaga before a service is accepted.

The chat does not include analytics or send conversation contents to Google Analytics. Analytics on the commercial page, if you accept it, is governed by the general policy and its cookie preferences.

Technical cookie and temporary conversation

Using the chat involves the technical cookie __Secure-RM_CHAT_V1 to link your browser to the conversation and protect requests. It is a session cookie limited to this domain’s chat, transmitted over HTTPS and inaccessible to JavaScript. Each website maintains its own chat session; moving to another does not automatically share the conversation. The cookie is not used for advertising or tracking across websites.

A maximum of twelve messages is retained in the server’s private session. The session becomes invalid after thirty minutes of inactivity or two hours from its start. Closing the chat window does not itself delete the session; you can delete its cookies in your browser or allow it to expire.

Expired session files are removed during service cleanup. Cleanup runs when the service is used, so inactivity may delay physical deletion even though the session no longer allows the messages to be retrieved.

Usage limits employ counters and a cryptographic reference to the IP address, without storing the plain IP address in those files. Expired records are removed during cleanup when the service is used, with a margin of up to forty-eight hours; inactivity may delay this. The hosting provider may retain its own technical logs under its terms.

Hosting and external assistance

DreamHost hosts the service and may process technical data needed to provide and protect it, including from the United States. The general policy explains hosting and links to its data processing agreement.

When OpenAI is used, the response is requested without saving the conversation as a retrievable API resource. This does not mean zero retention: OpenAI may retain content and technical data to prevent abuse or meet obligations, according to its policies and the applicable configuration. Its documentation states that API data is not used to train models by default unless the account holder explicitly enables sharing for that purpose.

OpenAI’s retention periods and controls depend on the service and account; we do not promise immediate deletion, exclusively European storage or a universal retention period. You can read its official documentation on data processing and retention and ask us about the applicable configuration.

We do not sell chat data or use it for third-party advertising. If you decide to email, call or open WhatsApp, the chosen channel’s terms also apply. Data you submit through the form is processed under the general policy.

Your choices and rights

You can stop using the chat and contact us directly. To enquire about the processing of your data or, where applicable, exercise your rights of access, rectification, erasure, objection, restriction and portability, write to info@redmalaga.com. You may withdraw consent without affecting the lawfulness of earlier processing; withdrawal does not itself delete data already transmitted to the provider.

The conversation does not require an identified account, so we may need proportionate information to locate it without asking for unnecessary data. You may also complain to the Spanish Data Protection Agency.