Deal with the visible situation first
If water is actively escaping, avoid using the affected area and request help. Only consider closing a valve you have identified and can reach safely; do not force mechanisms or operate unfamiliar communal components. If water reaches electrical installations, move away and do not touch wet equipment.
The priority is not to get the perfect photograph or wait for someone to answer a chat. Describe the actual situation to the team so they can assess the next step and confirm availability. Sending a message does not mean that a visit or arrival time has been agreed.
Put together a short timeline
Note when you first noticed a sign, whether it is growing or diminishing and what was happening beforehand. Photographs taken from the same position help explain its development. Include any rain, appliance use, recent renovation or work elsewhere in the building, without treating that coincidence as a conclusion.
Distinguish what you have observed from what you have been told. Saying that it appears after the shower is used provides an observation; saying that the shower pipe is broken already assumes a diagnosis. That distinction makes the discussion with the person inspecting it more precise.
Consumption figures are a clue, not a location
If you have received an unusual-consumption warning or kept meter readings and bills, provide them together with any changes in occupancy. Consumption can help reveal an anomaly, but it does not automatically identify the affected component or prove that all damp comes from the internal water supply.
Emasa has developed tools to analyse consumption incidents using meter data. This information complements physical inspection: an alert and locating a leak are different tasks. Do not postpone investigating a visible problem while waiting for an automatic notification.
Understand what a detection system can do
Some equipment monitors installation parameters and can send alerts or act on the water supply. GROHE Sense Guard documentation notes that detection depends on usage and installation conditions. A detector should therefore not be presented as a guarantee of immediately finding every leak.
If you are interested in adding one, ask for its compatibility and the areas it covers to be assessed. Clarify who will receive alerts, what happens when the home is empty and what attention the system will need. Installing technology without deciding how an alert will be acted on leaves an important part of the problem unresolved.
Separate locating, repairing and reinstating
These stages are related, but may have different scopes. Before work begins, ask what will be inspected and how any opening-up or repair decision will be made. If another home or a communal area is affected, coordinate access and documentation with the people responsible.
After the work, keep a record of the identified cause, the work completed and the checks performed. Reinstatement of finishes should be described separately where appropriate. Aqualaga can assess plumbing and drainage problems using this context, without attributing a cause solely from an image.
More common questions
Does a camera or detector always avoid the need to open up?
That cannot be guaranteed in general. The appropriate technique and its limits depend on the materials, access and nature of the problem. Ask for these to be explained before deciding the scope.
Does a consumption alert mean there is a hidden leak?
It indicates that consumption and its context should be reviewed. Changes in occupancy or use also need considering. Confirming and locating a leak requires the appropriate checks.
Sources and technical reading
Some source documents are available in Spanish.